Frequently asked questions
This page brings together some of Japan’s most popular destinations and seasonal highlights, including Mt. Fuji, autumn foliage, fireworks, festivals, the Tateyama Kurobe Alpine Route, and cherry blossoms, with tours available across Japan. Travelers visiting Japan from overseas are welcome to join, with reservations available in English and Chinese. There is no need to enter a Japanese address or phone number when booking. From day trips departing from Tokyo to multi‑day tours with accommodation, we offer thousands of tour options year‑round. All tours are operated by Club Tourism, a travel company specializing in planning and organizing travel experiences throughout Japan.
Frequently Asked Questions
About reservation applications in general
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I haven't received my "Departure Information (Travel Guide)". When will it arrive?
Also, I don't know the meeting time or place on the day. -
Please tell me about the division into "adults, children, and infants."
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Can I bring children under 2 years old on the tour?
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Can I change the meal plan?
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There is a range of departure and arrival times for the tour, so I would like to know the exact times. Also, can I choose the flight or train times?
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Please tell me the process from booking the tour to departure.
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I'd like to contact you via social media instead of email. / Is there any other way to contact you besides email?
Regarding payment
On the day of participation
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Regarding tours affected by bad weather
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Can I leave the group during the tour?
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Can you issue a receipt?
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Can I participate if I don't apply in advance and just show up at the meeting place on the day?
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On the day of departure, if I think I will not be able to make it to the meeting time, who should I contact?
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I will be bringing large luggage such as suitcases on the tour.
Inbound specific questions
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Can you provide custom-made or private tours? Also, can you make reservations for hotels, transportation, restaurants, etc. during my stay in Japan?
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I get carsick, so is it possible to reserve a bus seat?
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Can I get a discount if I apply for a group (e.g. 10 or more people) or multiple tours?
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Can you help me obtain a visa?
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Is it wheelchair accessible?
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Do you offer travel insurance?
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I will be flying back home on the day of departure or the last day of the tour. Is this okay?
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Can I choose the room type?
About WEB coupons
If that doesn't resolve your issue, please contact us here.
*We do not accept inquiries by phone.
